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Center for Health System Strengthening

The Medical Access Centre for Health Systems Strengthening (CHSS) was established in 2005 to build institutional commodity supply chain management capacity in Uganda and other developing countries. This is achieved through the provision of services designed to build or improve the infrastructure and practices needed to effectively procure, warehouse, deliver, and use quality essential medicines. The Centre also supports the establishment and strengthening of an efficient human resource workforce through coaching and on-site mentorship in all aspects of health commodity supply chain.  

CHSS provides services in the following areas: 

  • Policy and Strategy: Commodities supply chain strategy development

  • Systems Design: Supply chain, and warehousing and distribution system design 

  • Performance Review: SCM assessments, evaluations and audits
  • Capacity Building: Training, mentoring and coaching, infrastructural strengthening, tools design & configuration

Spotlight Project: Mentoring for Service Improvement (MSI) in Pharmaceutical Management

The MSI project was developed as a collaborative capacity building project by Medical Access to explore innovative approaches to improve pharmaceutical supply management at The AIDS Support Organisation (TASO) service centers in Uganda through the implementation of training and mentoring. The MSI project attempted to translate the general and vague notion of “mentoring” into a systematic approach for service improvement.

The learnings from the MSI pilot project were critical first steps in the development of a framework for effective mentoring. As a result, Medical Access went on to develop a one-of-a-kind model – the Mentorship and Technical Health Systems Strengthening Model (MaTHSS) – that uses personalized mentoring and training to drive capacity, performance and accountability at the site level.